1. Order Processing
- Orders are processed within 3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order has shipped.
2. Shipping Rates & Delivery Time
Shipping times and costs vary based on the destination and selected shipping method:
| Shipping Method | Estimated Delivery Time | |
|---|---|---|
| Standard Shipping | 5-7 business days | |
| Express Shipping | 3-4 business days | |
| International Shipping | 10-15 business days |
- Delivery times may vary due to customs processing, holidays, or other unforeseen delays.
3. International Shipping
- We ship worldwide. However, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- If customs clearance causes delays, we are not responsible for extended delivery times.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through our carrier’s website.
5. Address & Delivery Issues
- Please ensure that your shipping address is correct before completing your order.
- We are not responsible for orders lost due to incorrect shipping information provided by the customer.
- If an order is marked as “Delivered” but you have not received it, please contact the shipping carrier first.
6. Lost, Damaged, or Delayed Orders
- If your order is lost or arrives damaged, please contact us within 2 days of delivery with supporting photos.
- If a package is delayed beyond the estimated delivery window, we recommend checking with the shipping carrier before reaching out to us.
7. Returns Due to Failed Delivery
- If a package is returned due to an incorrect address or failure to collect, the customer will be responsible for re-shipping costs.
8. Contact Information
For any shipping-related inquiries, please contact us at:
Email: habone.nour@gmail.com
